For decades, the mortgage lending industry has abused the trust of the Deaf community, despite legal and charitable efforts to protect and support Deaf homeowners. Financial Abuse of the Deaf and Hard of Hearing Exposed spotlights these abuses and tells the stories of the people hurt by careless or even intentional exploitation of their disability.Each story ties into an in-depth analysis of the factors that led to the mistreatment of Deaf clients and the harmful results of even simple misunderstandings. Together, these stories illustrate issues of communication and potentially harmful assumptions that can lead to abuse. The final chapters explore the simple, concrete steps that any lender can take to avoid these issues and better understand and serve Deaf homeowners.
The fact that this abuse perpetuates itself year after year, across the United States, is a call to action for respectful and ethical treatment of the Deaf community and, indeed, all clients. Find out what YOU can do to fight apathy and take action against this hidden injustice.
