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Difficult Conversations: How to Discuss What Matters Most | 
 enlarge | Author: Stone
Publisher: audible.com
Category: Book
List Price: $25.00
Buy New: $13.46
You Save: $11.54 (46%)
Avg. Customer Rating:  133 reviews
Sales Rank: 6512365
Media: Audio Download
ASIN: B00005454M
Availability: Usually ships in 24 hours
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Amazon.com Review
We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman
Product Description
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, "Difficult Conversations" pinpoints what works. Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
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| Customer Reviews: Read 128 more reviews...
 Full of how to's September 18, 2008
Definitely on my recommended book list. A must read for women in business.
Susan Bock
The Success Coach for Women in Business
www.SusanBockSolutions.com
 Good Reference September 17, 2008
Good reference book with some good advice in it. I would recommend it for someone having to deal with some really difficult folks!
conversations September 2, 2008
It is intense with good information, should be read slowly in order to incorporate suggested language into daily routine.
Looking forward to great results! August 6, 2008
This book helped me to recognize where some of my previous conversations have gone wrong and should help me gain the foresight I need to avoid repeating the same mistakes in the future. Also a book that have a great chapter about this topic is I Love You. Now What?: Falling in Love is a Mystery, Keeping It Isn't
Great Book July 30, 2008
This book is a wonderful tool to assist you in crafting a good response to a difficult conversation or work on training your management team to converse well. The contribution ideas are priceless, its a bargain for the price and a must have in any executive's library.
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