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The Best Practice: How the New Quality Movement is Transforming Medicine | 
 enlarge | Author: Charles Kenney
Publisher: PublicAffairs
Category: Book
List Price: $26.95
Buy New: $16.76
You Save: $10.19 (38%)
New (9) Used (2) from $16.76
Avg. Customer Rating:  1 reviews
Sales Rank: 5954
Media: Hardcover
Number Of Items: 1
Pages: 336
Shipping Weight (lbs): 1.4
Dimensions (in): 9.3 x 6 x 1.3
ISBN: 1586486195
Dewey Decimal Number: 362
EAN: 9781586486198
ASIN: 1586486195
Publication Date: July 21, 2008
Availability: Usually ships in 1-2 business days
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Product Description
Americans have always thought their healthcare system was the best in the world. But starting in the late 1990s, shocking reports emerged that showed this was far from the truth. Treatment-related deaths or “complications” were found to be the fifth leading cause of death for Americans, and hundreds of thousands of patients were being harmed by botched medical procedures. Spurred by the quality crisis, a group of visionary physicians led by Donald Berwick and Paul Batalden embarked on a study of industrial “quality improvement” techniques, daring to apply them to the practice of medicine despite resistance from the medical community. The Best Practice tells the story of this burgeoning movement, and of how the medical landscape is being radically transformed?for the better.
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| Customer Reviews:
Real, Measurable Quality in Health Care August 4, 2008
13 out of 15 found this review helpful
This is my favorite example of a visionary solution since reading How to Measure Anything: Finding the Value of "Intangibles" in Business by Hubbard. Kenney's work would have been a great example for Hubbard and Hubbard's methods would have solved many of the challenges of Donald Berwick and Paul Batalden, the heroes of The Best Practice.
Whether the average patient can tell it or not, the quality of health care is improving measurably thanks largely to a passionate devotion of Berwick and Batalden to their cause. The biggest surprise for me in the book is how even a culture as entrenched as medicine can start to change its ways when quality becomes a quantity that is measured and used as a yardstick for improvement. Champions of the quality control methods W.E. Demming developed for other businesses, Berwick and Batalden decide to implement standards of quality already known in other professions to perhaps the profession perhaps most resistant to objective measurement. And we are all better off for it.
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